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Operations Lead

About The Role

Intersect Digital is a lean, fast-moving digital agency built on doing exceptional work without bureaucratic overhead. We're growing - actively pursuing anchor clients across verticals - and we need someone who can own the machine that makes delivery possible.

The Operations Lead is how we scale without breaking. You're not a pass-through or a task tracker. You're a decision-maker who sees around corners, flags risk before it becomes a problem, and holds the operational backbone of everything we deliver. As the team grows, you'll manage Project Managers directly. This role has a clear path to Director of Operations.

Fully remote, fully flexible - we hire for output, not attendance. Work from wherever you do your best thinking.

What You Own

  • Delivery Operations — You own the end-to-end operational health of every active project — timelines, milestones, handoffs, and status visibility. Nothing falls through without you knowing first.
  • Resource & Utilization Management — You track team capacity, surface conflicts before they become fires, and make sure the right people are on the right work at the right time.
  • Risk & Scope Management — You flag blockers, scope creep, and timeline slippage early — with a path forward, not just a problem statement. You protect both client and agency interests.
  • Process & Systems Building — You build how we operate — intake, kickoff, status reporting, handoff protocols. You're not inheriting a playbook; you're writing it.
  • Budget Visibility — You track against scope and alert leadership when projects are trending off. You're the early warning system, not the accountant.
  • Team Leadership — As the team grows, you will manage PMs directly. You build the Project Manager function from the ground up and set the standard for how it operates.

What We're Looking For

  • Agency background is strongly preferred: you understand the pace, the client dynamic, and the difference between good process and bureaucracy.
  • You're process-obsessed but not rigid. You build systems that serve the work, not the other way around.
  • You hold people accountable without becoming a bottleneck. You know when to push and when to problem-solve.
  • You think at the systems level - not just 'how do I manage this project' but 'how should this agency run.'
  • You communicate like a senior operator - clear, direct, no vagueness about what you need or when.
  • You're comfortable with ambiguity at a growing company. Intersect is building infrastructure in real time; you'll be part of shaping it.
  • Experience managing utilization, multi-project timelines, and budget burn reporting is table stakes.
  • People management experience or clear readiness to lead - you'll be building and leading the PM function.
  • Familiarity with digital project types - web builds, SEO, content, campaign work - is a strong plus.

Why Intersect

  • Small team, real authority: you're not implementing someone else's system, you're building ours.
  • Direct access to leadership: you'll work alongside the Managing Director and have genuine influence on how the agency operates.
  • Clear growth path: Operations Lead today, Director of Operations as the business scales.
  • Compensation range: $130K - $150K base

Let's Connect

If you feel you may be a good fit for this role please send your resume to jobs@intersectdigital.com